Good for Health, Good for Business

The Case for Measuring Patient Experience of Care

By: Aligning Forces for Quality
Publisher: Center for Health Care Quality
Published: 4/1/2010

This brief outlines the clinical and business cases for collecting and publicly reporting data on patients' experience in the ambulatory care setting, as well as identifies implementation examples and available tools for leveraging patient experience data to improve the quality of care. Accompanying each section is a set of concise messages to assist in making the case to stakeholders for measuring and reporting patient experience.

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