Patient Experience

Messaging for Providers

By: The Shaller Consulting Group
Publisher: Robert Wood Johnson Foundation
Published: 4/1/2012

This tool provides messaging to explain patient experience measurement and reporting efforts to providers and enlist their participation. Patients are the best source of information about their experience in the doctor’s office, and using patient surveys allows for the measurement of whether care is patient-centered—one of six essential aims for achieving high-quality health care, according to the Institute of Medicine.

Patient Experience Messaging for Providers is part of a suite of resources on patient experience designed by Aligning Forces for Quality to assist community health collaboratives in discussing the growing importance of measuring patient experience and providing the information and tools needed to help stakeholders get up to speed.

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