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February 1, 2009 | Journal Article
This qualitative study examined the underuse of interpreters by residents at two major urban teaching hospitals. Professional interpreters can improve communication and the quality of care received by patients not fluent in English, but remain underused even when their services are readily available.
June 4, 2008 | Toolkit
Adapted from the IMIA Standards of Practice for Medical Interpreters.
June 4, 2008 | Toolkit
Establishing an Assessment and Grievance Process to Evaluate Telephonic Interpretation
June 4, 2008 | Toolkit
Designing a system and process that supports getting the appropriate interpreter services to patients identified with language needs in a timely manner.
October 16, 2007 | Program Result Report
Temple University Health System in Philadelphia developed and promoted language services for Spanish-speaking patients in all of the system's hospitals and recruited, trained and credentialed six health care interpreters.
January 1, 2006 | Toolkit
Symbols help patients with limited English find their way.
March 2, 2011 | Program Result Report
Joint Commission Resources in Oak Brook Ill., oversaw development and testing of an online course and support materials to improve communication among hospital nurses, physicians and others clinicians involved in team-oriented patient care.
May 1, 2010 | Journal Article
Bedside ICU nurses have an important role in helping nonspeaking patients communicate.
November 18, 2009 | Program Result Report
Through Hablamos Juntos, Molina saw an opportunity to pilot "TeleSalud," an in-house telephone contact center where Spanish-speaking members could access health care advice 24 hours a day.
November 18, 2009 | Program Result Report
The participating hospitals were connected to a videoconferencing system through a new statewide communications network known as the Nebraska Statewide Telehealth Network.