Initial Unit Competencies
June 4, 2008 | Toolkit
Adapted from the IMIA Standards of Practice for Medical Interpreters.
Communicating with Patients
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Quality Improvement Initiative
June 4, 2008 | Toolkit
Establishing an Assessment and Grievance Process to Evaluate Telephonic Interpretation
Dartmouth Atlas Project
April 18, 2011 | Program Result Report
The overarching objective of the Dartmouth Atlas is to report local and regional variation in the performance of U.S. health care to policymakers and health systems and to provide interpretation of unwarranted variation that can guide policy.
Speaking Together: National Language Services Network
April 18, 2011 | Program Result Report
Ten hospitals throughout the country joined a collaborative learning network, developed strategies to improve the quality and accessibility of their language services, and tested them using five standardized performance improvement measures.
Meseasurement of Patients Screened for Prefered Language
January 1, 2008 | Toolkit
Providing appropriate language services depends on a health care organization¿s ability to accurately screen for language needs among its patients and to identify patients¿ preferred language for health care encounters. The use of standardized practices to collect this information will provide the hospital with an accurate assessment of the need for interpreter services, translated materials and signage.
Telephone Interpreter Message to Providers
February 6, 2008 | Toolkit
Systems that support delivering appropriate interpreter services to patients.
In Any Language
May 1, 2008 | Report
This report highlights the experiences of the 10 hospitals participating in the Speaking Together program, showcasing the proven practices that were implemented to improve language services at the health care institutions.
Language Services Program Assessment Questions
June 4, 2008 | Toolkit
A successful language services program begins with a strong foundation.
Measures
June 4, 2008 | Toolkit
A successful language services program begins with a strong foundation.
Initial Interpreter Qualifications Assessment Process
June 4, 2008 | Toolkit
Research demonstrates that the use of unqualified individuals can result in increased medical errors.