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Communicating with Patients

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  • Topic: Communicating with patients
  • Topic: Quality of care
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The Factors Associated with High-Quality Communication for Critically Ill Children

March 1, 2013 | Journal Article

Communication with family members about prognosis and goals of care often occur close to death for patients in the pediatric intensive care unit.

Empathy and Patient-Physician Conflicts

May 1, 2007 | Journal Article

How can physicians empathize when feeling negatively toward their patients?

Testing a New Model of Health Care Interpreter

November 18, 2009 | Program Result Report

Inova, a not-for-profit health care system based in northern Virginia that includes hospitals, emergency and urgent care centers and other health-related organizations, established the role of the patient navigator to meet their needs.

Creating a Video-Medical Spanish Interpreting System in Six Rural Nebraska Counties

November 18, 2009 | Program Result Report

The participating hospitals were connected to a videoconferencing system through a new statewide communications network known as the Nebraska Statewide Telehealth Network.

Meeting Patients on Their Own Terms

September 1, 2011 | Story

Study by RWJF scholar finds that, for U.S. adults, nonfinancial barriers to health care are more common than financial barriers.

Developing the Translation Brief

April 1, 2009 | Toolkit

The More Than Words Toolkit Series clarifies the translation process and provides a roadmap to help health care organizations improve the quality of their translated materials in order to get better results.

In Any Language

May 1, 2008 | Report

This report highlights the experiences of the 10 hospitals participating in the Speaking Together program, showcasing the proven practices that were implemented to improve language services at the health care institutions.

Measures

June 4, 2008 | Toolkit

A successful language services program begins with a strong foundation.

Importance of Language Services

June 4, 2008 | Issue Brief

While quality for all patients needs to improve, research shows that patients of different ethnicities may receive different levels of care.

Speaking Together Toolkit

June 4, 2008 | Toolkit

This toolkit provides advice to hospitals on improving quality and accessibility of language services.

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