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Consumer Engagement

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  • Topic: Consumer engagement
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Consumer Choice in Long-Term Care

January 1, 2002 | Book

An examination of the Foundation's consumer choice programs and preliminary lessons learned from each.

Voorhees College Students Teach South Carolina Seniors to Access Health Information Using Computers

August 1, 2006 | Program Result Report

The Center of Excellence in Rural and Minority Health, a project of Voorhees College, taught seniors from three rural and impoverished counties how to use computers and access health information databases.

Assessment Tool Helps Coordinators of NYC Community-Based Managed Care Services

October 1, 2004 | Program Result Report

Researchers from the United Hospital Fund of New York and its Chronic Care Quality Consortium developed and tested new tools to manage clinical information about older adults and disabled people in New York City.

What Is the Link Between Having Health Insurance and Enjoying Better Health and Finances?

January 1, 2012 | Issue Brief

AcademyHealth award-winning Oregon Health Insurance Experiment showed that having health insurance profoundly affects health and well-being.

Kentucky Launches Consumer Directed Option for People With Disabilities

June 11, 2013 | Program Result Report

Kentucky launched Consumer Directed Option, giving disabled Medicaid recipients choice and control over their personal assistance services, including hiring workers and purchasing assistive devices, through the Cash & Counseling national program.

Minnesota Focuses on Attracting Older Adults to Participant-Directed Services in Medicaid

June 11, 2013 | Program Result Report

Minnesota increased enrollment of frail older disabled Medicaid recipients in Consumer Directed Community Supports, giving them choice and control over their personal assistance services, through the Cash & Counseling national program.

New Mexico Gives Older and Other People With Disabilities Control and Choice Through Participant-Directed Services

June 11, 2013 | Program Result Report

New Mexico launched Mi Via (“my path,” “my way,” “my road”), giving disabled Medicaid recipients control over their personal assistance services, including hiring workers and buying assistive devices, through the Cash & Counseling national program.

Pennsylvania Confronts Challenges to Create Stronger Self-Directed Personal Assistance Services

June 11, 2013 | Program Result Report

Pennsylvania launched Services My Way, which gives some Medicaid recipients with disabilities choice and control over their personal assistance services through the Cash & Counseling national program.

Cash & Counseling

June 11, 2013 | Program Result Report

The Cash & Counseling program created a cost-effective model of participant-directed services to improve the health of frail older adults and other people with disabilities and contributed to national policy change on participant-directed services.

Developing and Implementing Self-Direction Programs and Policies

February 27, 2009 | Toolkit

This handbook explains how states can increase program participants' choice of and control over their services and supports.

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