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Consumer Engagement

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Engaging Healthcare Consumers Through Social Media

January 1, 2011 | Report

This case study outlines the Maine AF4Q Alliance's planning process, activities, lessons learned, and future efforts around implementing a social media campaign to engage consumers.

At the Table and in the Work

January 1, 2011 | Toolkit

Tools and strategies Aligning Forces for Quality communities can use to integrate and empower consumers participating in leadership.

Consumer Decision Points in Accessing Comparative Health Care Information

July 1, 2010 | Report

How Aligning Forces for Quality (AF4Q) community teams can reach consumers with relevant information on the quality of care provided by local physicians and hospitals.

Consumer Engagement Survey

July 1, 2010 | Survey/Poll

Tool to help Aligning Forces for Quality (AF4Q) alliances assess the extent to which consumers are engaged and supported, and to learn how to more effectively engage and support consumer members

New Stakeholder Recruitment and Orientation Materials Template

July 1, 2010 | Toolkit

"On-boarding materials" to assist with recruiting and orienting consumer representatives to the work of Aligning Forces for Quality (AF4Q).

New Health Partnerships: Improving Care by Engaging Patients

October 22, 2010 | Program Result Report

New Health Partnerships: Improving Care by Engaging Patients explored whether primary care centers could deliver comprehensive patient- and family-centered self-management support to patients with chronic conditions.

Consumer Engagement in a Multi-Stakeholder Group

January 1, 2010 | Issue Brief

Tips and recommendations to maximize the engagement of consumer advocates in multi-stakeholder groups.

Supporting Consumers in AF4Q Alliances Through the Four Stages of Consumer Engagement

January 1, 2010 | Toolkit

The process for engaging consumer representatives in Aligning Forces for Quality (AF4Q) consists of four stages. This resource presents a model work plan for engaging consumer representatives through these four stages.

Defining Consumer Representation

January 1, 2010 | Toolkit

Defines the various roles consumer stakeholders can play in Aligning Forces for Quality (AF4Q) Alliances to ensure genuine consumer representatives.

How to Get Consumer Feedback and Input into Websites

January 1, 2010 | Toolkit

Concrete steps regarding how to get consumer feedback on your website. Notes tips for summarizing findings and deciding what changes to make.

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