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Consumer Engagement

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Online Guides Provide State-Specific Health Insurance Information for Consumers

March 12, 2006 | Program Result Report

Georgetown University Medical Center's Institute for Health Care Research and Policy created a Web site to provide state-specific guides for consumers on getting and keeping health insurance.

Development of the Patient Activation Measure (PAM)

August 1, 2004 | Journal Article

There is wide agreement that patients who are informed, active participants in their own care have better outcomes, and their health care is apt to cost less. This article describes the development of the Patient Activation Measure (PAM), the first ...

Consumer Choice in Long-Term Care

January 1, 2002 | Book

An examination of the Foundation's consumer choice programs and preliminary lessons learned from each.

Guidebook Helps Consumers Learn about Managed Care and Their Rights

September 26, 2002 | Program Result Report

The Public Policy & Education Fund of New York prepared and distributed two editions - a first version and an update - of The Managed Care Consumers' Bill of Rights: A Health Policy Guide for Consumer Advocates.

Consumer Driven Health Care

January 27, 2009 | Journal Article

This paper analyzes the evolution of consumer-driven health care in terms of its original vision, its subsequent implementation, and the transformations it has endured as it moves into its second decade.

Improving Quality Health Care

October 1, 2007 | Issue Brief

Recommended Reading The Quality of Health Care Delivered to Adults in the United States There is an emerging consensus in the health policy community that informed and engaged consumers have a vital role to play in improving the quality of care that ...

Beyond Competition

June 1, 2006 | Journal Article

The Federal Trade Commission and Department of Justice report Improving Health Care: A Dose of Competition (2004) recommends a number of market-based reforms to improve the quality of care and reduce the trend in health benefit spending. The authors ...

Voorhees College Students Teach South Carolina Seniors to Access Health Information Using Computers

August 1, 2006 | Program Result Report

The Center of Excellence in Rural and Minority Health, a project of Voorhees College, taught seniors from three rural and impoverished counties how to use computers and access health information databases.

Assessment Tool Helps Coordinators of NYC Community-Based Managed Care Services

October 1, 2004 | Program Result Report

Researchers from the United Hospital Fund of New York and its Chronic Care Quality Consortium developed and tested new tools to manage clinical information about older adults and disabled people in New York City.

If Consumers and Purchasers Could Compare Health Care Quality, What Would It Do to Health Care?

June 10, 2013 | Program Result Report

The Consumer-Purchaser Disclosure Project promotes performance measurement as a tool to increase the transparency and accountability of the health care system, and advocates for more input from health care consumers and purchasers.

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