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Consumer Engagement

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Forces Driving Implementation of the CAHPS Clinician & Group Survey

March 26, 2013 | Issue Brief

Forces Driving Implementation of the CAHPS® Clinician & Group Survey is part of a suite of resources on patient experience designed by AF4Q to assist community health collaboratives.

Physicians' Views of Comparative Information on Costs and Resource Use

October 1, 2012 | Issue Brief

This brief offers a snapshot of physicians’ views on having access to this kind of information themselves and having this information available to the public.

Driving Health Care Transformation in Communities Across America 2012

August 1, 2012 | Issue Brief

16 communities. 37 million people. One goal.

The Value of Personal Health Records and Web Portals to Engage Consumers and Improve Quality

July 1, 2012 | Issue Brief

The use of patient-facing health information technology (HIT) platforms, such as personal health records (PHRs) and web portals, holds the promise of engaging patients in their own health care with the ultimate purpose of improving overall quality a ...

Public TV Series Examines Health Care Issues in New Jersey

January 1, 2003 | Program Result Report

RWJF's grant to the Institute for Health Care Policy and Aging Research at Rutgers supported a special three-part installment of "Caucus" entitled "New Jersey's Health Care Crisis."

Advancing Primary Care

August 9, 2012 | Report

New insights into the inner workings of America's primary care practices, including areas of strength and critical areas for growth.

A Guide to Building Consumer Orientation Materials

July 1, 2012 | Toolkit

This framework was designed to assist Aligning Forces for Quality (AF4Q) Alliances in building an onboarding toolkit for new consumers. Onboarding is a process used to orient new volunteers or staff to an organization. It typically includes a set of ...

Core Operations for AF4Q Consumer Engagement Staff

July 1, 2012 | Toolkit

Meaningfully engaging consumer leaders in the Aligning Forces for Quality (AF4Q) initiative helps ensure the community's patient, caregiver, and consumer needs are met. Meaningful consumer engagement (CE) is a term often used when describing multi-s ...

Strengthening Affordability and Quality in America's Health Care System

April 1, 2013 | Report

A diverse group of health care stakeholders present their recommendations for controlling costs and improving the quality of our health care system.

Outcomes Assessment and Health Care Reform

September 1, 2007 | Report

This paper suggests that major health reform must address poor quality amid rampant expense, with greater reliance on technology assessment and cost effectiveness.

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