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February 27, 2013
Good Samaritan Hospital staff measured wait times and patient flow using real time data which was compiled and displayed on an electronic bulletin board. Good Samaritan reduced ED throughput time for admitted patients by 102 minutes.
February 27, 2013
Medina hospital created a readmissions database and set up a new workflow process to target heart failure patients with education to avoid a readmission to the hospital. Over 18 months, readmissions were reduced by 9 percent.
February 27, 2013
Avera Marshall Regional Medical Center implemented a series of meetings known as ”quick hits” to solicit ideas and input into how to solve some of its most pressing ED problems. Avera reduced its ED decision-to-admit time by 12 minutes per patient.
February 26, 2013
Truman Medical Center Lakewood implemented a Clinical Team Leader position in the emergency department, improving left without being seen rates from 7.7 percent to 6.8 percent.
February 25, 2011 | Program Result Report
Urgent Matters was a national program of the Robert Wood Johnson Foundation (RWJF) that aimed to relieve emergency department overcrowding, improve patient care and increase patient satisfaction.
February 4, 2011 | Toolkit
Stony Brook University Medical Center developed and implemented a standardized process with tracking and accountability for emergency department (ED) consult requests.
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site John Muir Medical Center made several changes to its triage process in order to accelerate ED intake. These changes focused on three initiatives: direct-to-bed, mini-triage and mini-registration. These initia ...
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site Instead of sending patients to the waiting room following triage, patients are sent to one of three treatment areas under the straight-back triage policy. Sending patients to the treatment area sends a visual ...
September 1, 2006 | Toolkit
In order to better coordinate patient care within the emergency department (ED), two patient care teams were created.
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site The mission of EM Xpress is to eliminate ambulance gridlock at hospitals by speeding patient offloads. Borrowing from a car racing model, EM Xpress uses “pit crews” to expedite the transfer of patient care be ...