Patients, Providers and Employers Working Together to Improve the Quality of Health Care
August 8, 2011 | Video/Story
Aligning Forces for Quality takes root in Humboldt County, Calif.
Inpatient Care
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Speaking Together: National Language Services Network
April 18, 2011 | Program Result Report
Ten hospitals throughout the country joined a collaborative learning network, developed strategies to improve the quality and accessibility of their language services, and tested them using five standardized performance improvement measures.
Telephone Interpretation Services Can Serve Hospitals Well
April 6, 2011 | Program Result Report
As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."