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June 5, 2008 | Toolkit/Video
Ten hospitals with racially and ethnically diverse patient populations participated in Expecting Success: Excellence in Cardiac Care, a program of the Robert Wood Johnson Foundation aimed at improving quality of cardiac care while reducing racial, ethnic and language disparities. All 10 hospitals improved the quality of care being provided to their heart failure and heart attack patients.
June 4, 2008 | Toolkit/Story
Staff replaced the organization's standard shift-to-shift nurse report meetings with a five-minute huddle, followed by two-person, nurse-led rounds.
June 4, 2008 | Toolkit/Story
North Shore-Long Island Jewish Hospital instituted rapid response teams to "rescue" patients before a crisis occurs.
June 4, 2008 | Video/Story
Staff developed a welcome video called, “Your Stay at Kaiser: What You Need to Know,” for patients entering the hospital.
June 4, 2008 | Story
To improve the efficiency and decrease the waiting time in the ED, Grady Health System implemented a "Fast Track" service to allow patients with acute but non-life-threatening conditions to be treated more quickly and then released.
June 4, 2008 | Story
Staff placed white boards in all patient rooms, allowing nurses to outline patient goals and the plan of care for the day.
June 4, 2008 | Story
Staff began offering patients headphones and/or ear plugs during their admission in order to minimize the noise disturbance on the unit.
June 4, 2008 | Story
Staff created new positions for quality improvement facilitators, called patient care analysts, to help providers improve their practice patterns and use of evidence-based interventions.
June 4, 2008 | Story
SBAR, which stands for Situation, Background, Assessment and Recommendation, is a tool used exclusively to guide staff on the best way to communicate a large amount of information in a succinct and brief way when a patient's situation is escalating.
June 4, 2008 | Story
Massachusetts General Hospital kept patient charts at the patients' bedsides, where they were easily accessed and updated.