Importance of Language Services
June 4, 2008 | Issue Brief
While quality for all patients needs to improve, research shows that patients of different ethnicities may receive different levels of care.
Language and Health Illiteracy Barriers
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Addressing Language Barriers in Health Care
March 1, 2007 | Issue Brief
This issue brief from the Speaking Together project, presents an overview of the program funded by the Robert Wood Johnson Foundation whose aim is to identify, test and assess strategies for hospitals to provide effective language services to patients with limited English proficiency.
In Any Language
May 1, 2008 | Report
This report highlights the experiences of the 10 hospitals participating in the Speaking Together program, showcasing the proven practices that were implemented to improve language services at the health care institutions.
Developing Universal Symbols for Health Care Facilities
May 13, 2011 | Program Result
Project staff worked with a design team to create and test a set of universal graphic symbols to help people with limited proficiency in English find their way around health care facilities.
Telephone Interpretation Services Can Serve Hospitals Well
April 6, 2011 | Program Result
As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."
Health Facilities Begin Implementing New Universal Symbols to Ease Navigation
September 12, 2010 | News Release
Making signage easy to understand and eliminating language barriers is one simple way to iimprove the health care experience for everyone.
Developing a Telephone Contact Center for Spanish-Speaking Health Plan Members
November 18, 2009 | Program Result
Through Hablamos Juntos, Molina saw an opportunity to pilot "TeleSalud," an in-house telephone contact center where Spanish-speaking members could access health care advice 24 hours a day.
Creating a Video-Medical Spanish Interpreting System in Six Rural Nebraska Counties
November 18, 2009 | Program Result
The participating hospitals were connected to a videoconferencing system through a new statewide communications network known as the Nebraska Statewide Telehealth Network.
Universal Symbols in Health Care
January 1, 2006 | Toolkit
Symbols help patients with limited English find their way.
Universal Symbols in Health Care Workbook
December 14, 2005 | Toolkit
Using symbols for health care signage can successfully meet the wayfinding needs of patients that speak hundreds of different languages. This workbook is designed for health care facilities and graphic designers interested in learning about and usin ...