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Language Services

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Acute Myocardial Infarction Length of Stay and Hospital Mortality are Not Associated with Language Preference

February 1, 2008 | Journal Article

In this study, the researchers examine the relationship between language preferences, length of stay and in-hospital mortality for a group of patients admitted for acute myocardial infarction (AMI).

Chapter 8: Educating Clinical Staff on Meeting Patients' Language Needs

June 4, 2008 | Toolkit

Patients who are not proficient in English must have their language needs met during every encounter.

Does a Video-Interpreting Network Improve Delivery of Care in the Emergency Department?

October 18, 2011 | Journal Article

Video interpreting services had minimal impact on health care outcomes in this study of two hospitals in California.

EHR “Alerts” Increase Use of Interpreters

St. Mary's hospital used its EHR system to increase the use of qualified interpreter services during admission from 44 percent to 73 percent over seven months, and during discharge from 26 percent to 60 percent.

Getting By

February 1, 2009 | Journal Article

This qualitative study examined the underuse of interpreters by residents at two major urban teaching hospitals. Professional interpreters can improve communication and the quality of care received by patients not fluent in English, but remain underused even when their services are readily available.

Health Care Interpreter Training Expands to Include Arabic and Mandarin

November 30, 2012 | Program Result

The Certification Commission for Healthcare Interpreters developed and pilot tested certification exams for health care interpreters seeking professional certification in Mandarin and Arabic to help patients communicate with health professionals.

Health Insurance Plans Collecting More Data on Race, Ethnicity, and Language

March 13, 2012 | Program Result

Researchers at America's Health Insurance Plans conducted four surveys of health insurance plans from 2003 to 2011 to chart the extent to which the plans collected and used data on the race, ethnicity, and language of their enrollees.

Helping Non-English Speakers Navigate Emergency Departments

October 17, 2011 | Story

Study by RWJF Scholar finds video-interpreting may reduce number of Spanish-speaking patients who leave emergency departments against medical advice.

Hospitals Prefer In-House Solutions For Medical Interpreting

August 1, 1998 | Program Result

Helping Hands, Inc., a nonprofit organization affiliated with the Boston University School of Medicine, piloted shared medical interpretation services for non-English speaking patients in health care institutions in New York, Massachusetts and Connecticut.

How Do you Assure Your Interpreters Skills?

February 1, 2008 | Story

Current Language Proficiency Testing Options

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