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June 4, 2008 | Story
Many ED's register their patients in the order that they are triaged. While this system is often deeply entrenched in the hospitals' overall registration processes, it can contribute to overcrowding and be a limiting factor for throughput.
June 4, 2008 | Story
Staff developed a standardized scorecard to track key institution wide performance metrics.
June 4, 2008 | Story
Staff developed a dedicated position, the Call Back Clerk, and a user-friendly database to conduct individual patient follow-up calls after discharge from the ED.
June 4, 2008 | Story
Staff created new positions for quality improvement facilitators, called patient care analysts, to help providers improve their practice patterns and use of evidence-based interventions.
June 4, 2008 | Story
SBAR, which stands for Situation, Background, Assessment and Recommendation, is a tool used exclusively to guide staff on the best way to communicate a large amount of information in a succinct and brief way when a patient's situation is escalating.
June 4, 2008 | Story
This ensures that at the peak time of the day, the ED has the most nurses, and the number of nurses remains in proportion to the number of patients.
June 4, 2008 | Story
A team was assembled to develop an initiative to improve nurse recruitment and retention, including internal and external recruitment strategies, comprehensive training, and a mentoring program for new ED nurses.
May 1, 1999 | Program Result Report
From 1995 to 1998, researchers from the Economic Policy Institute assessed the impact of labor-management cooperation and new employment and human resource practices on hospital performance, processes and outcomes.
September 1, 1998 | Program Result Report
From 1994 to 1997, staff at the California Association for Health Services (CAHSAH) constructed a uniform patient-level home health care database and developed a comprehensive patient classification system for home health care services. They also analyzed the collected data.
September 1, 1998 | Program Result Report
The National Committee for Quality Assurance convened a work group of experts in performance measurement and information technology who examined research literature, surveyed health plan information system capabilities, and interviewed 60 experts in the field.