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January 1, 2009 | Toolkit
Media guide for health and science experts.
Medical, Dental and Nursing Workforce
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A Guide to Building Consumer Orientation Materials
July 1, 2012 | Toolkit
This framework was designed to assist Aligning Forces for Quality (AF4Q) Alliances in building an onboarding toolkit for new consumers. Onboarding is a process used to orient new volunteers or staff to an organization. It typically includes a set of ...
Core Operations for AF4Q Consumer Engagement Staff
July 1, 2012 | Toolkit
Meaningfully engaging consumer leaders in the Aligning Forces for Quality (AF4Q) initiative helps ensure the community's patient, caregiver, and consumer needs are met. Meaningful consumer engagement (CE) is a term often used when describing multi-s ...
Leverage Community Partnerships
April 1, 2012 | Toolkit
This document outlines a set of best practices for Alliances to recruit, orient, and support consumer stakeholders, also called community partners.
Three Reasons for Missing Data
April 1, 2012 | Toolkit
Although there are a number of specific reasons why quality data reports may be missing for a provider, this report provides guidance focusing on three key reasons: Too few patients did not report and not applicable.
Present Missing Data Clearly
April 1, 2012 | Toolkit
Providing clear missing data explanations may improve consumers' response to health professionals without data, as well as health professional engagement in reporting activities.
Patient Experience
April 1, 2012 | Toolkit
Patient Experience Messaging for Health Plans is part of a suite of resources on patient experience designed by Aligning Forces for Quality to assist community health collaboratives in discussing the growing importance of measuring patient experience and providing the information and tools needed to help stakeholders get up to speed.
Patient Experience of Care Glossary
April 1, 2012 | Toolkit
The Patient Experience of Care Glossary is part of a suite of resources on patient experience designed by Aligning Forces for Quality to assist community health collaboratives in discussing the growing importance of measuring patient experience and providing the information and tools needed to help stakeholders get up to speed.
Patient Experience
April 1, 2012 | Toolkit
Patient Experience Messaging for Providers is part of a suite of resources on patient experience designed by Aligning Forces for Quality to assist community health collaboratives in discussing the growing importance of measuring patient experience and providing the information and tools needed to help stakeholders get up to speed.
Universal Symbols in Health Care Workbook
December 14, 2005 | Toolkit
Using symbols for health care signage can successfully meet the wayfinding needs of patients that speak hundreds of different languages. This workbook is designed for health care facilities and graphic designers interested in learning about and usin ...