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Patient Concerns

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Improving Staff Satisfaction and Patient Care by Creating an Electronic Change-of-Shift Report

June 4, 2008 | Story

Staff created a simple, electronic reporting system using Excel that nurses update with pertinent patient and treatment information at any time during their shift.

Reducing Turnaround Time for Fast Track Emergency Department (ED) Patients

June 4, 2008 | Story

To improve the efficiency and decrease the waiting time in the ED, Grady Health System implemented a "Fast Track" service to allow patients with acute but non-life-threatening conditions to be treated more quickly and then released.

Improving Patient Satisfaction in the Emergency Department (ED) with a Call Back Clerk

June 4, 2008 | Story

Staff developed a dedicated position, the Call Back Clerk, and a user-friendly database to conduct individual patient follow-up calls after discharge from the ED.

Increasing Satisfaction by Providing Headphones and Ear Plugs to Patients

June 4, 2008 | Story

Staff began offering patients headphones and/or ear plugs during their admission in order to minimize the noise disturbance on the unit.

Scheduled "Peace and Quiet Time" for Pediatric Patients

June 4, 2008 | Story

This provides parents and their children with uninterrupted time to sleep or spend quiet time together.

Green Houses Offer Elders an Alternative

June 24, 2008 | Video/Story

Many frail elders seek an alternative to the typical institutional-style nursing home. With more Green Houses taking root across the United States, that alternative is getting closer to home.

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