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Patient Education

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  • Topic: Patient education
  • Topic: Language and health illiteracy barriers
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Fresh Ideas: Improving the Health of Immigrant and Refugee Communities

June 13, 2013 | Program Result Report

Fresh Ideas was a targeted solicitation for proposals that aimed to give immigrants and refugees the tools and support they need to improve and maintain their own health.

Telephone Interpretation Services Can Serve Hospitals Well

April 6, 2011 | Program Result Report

As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."

Developing Universal Symbols for Health Care Facilities

May 13, 2011 | Program Result Report

Project staff worked with a design team to create and test a set of universal graphic symbols to help people with limited proficiency in English find their way around health care facilities.

What Language Services Mean to Patients

April 6, 2011 | Program Result Report

"We would never have gotten this information if the doctor had just gone in with broken Spanish," said Beth Ebel, M.D. "Often you don't know what you're getting into with medicine. If you don't know the nuances of the situation it can be a problem."

Examining Effectiveness of Medical Interpreters in Emergency Departments for Spanish-Speaking Patients With Limited English Proficiency

March 1, 2011 | Journal Article

The language barrier can prevent Spanish-speaking patients from adhering to treatments and follow-up plans after visiting the ED. During ED visits, this trial provided Spanish-speaking patients, with limited English proficiency, the services of professionally trained medical interpreters.

Culturally Appropriate Storytelling to Improve Blood Pressure

January 18, 2011 | Journal Article

This study sought to develop and test a novel, evidence-based and culturally appropriate intervention to control blood pressure in African-Americans using storytelling DVDs.

Parents' Medication Administration Errors

February 1, 2010 | Journal Article

Parents often give their children inaccurate doses of medicine. For this study, researchers observed parents administer liquid medicine to their children using a set of standardized dosing instruments. The study occurred in late 2008 at an urban public hospital.

Overcoming Language Barriers to Care

January 1, 2010 | Book

In this chapter, Irene Wielawski, a free-lance journalist and former investigative reporter looks at Hablamos Juntos, examining its conceptual bases, observing the program in action, and offering some thoughts—based in part on the evaluation of the program—on the challenges to language-access programs and possible ways of overcoming them.

Testing a New Model of Health Care Interpreter

November 18, 2009 | Program Result Report

Inova, a not-for-profit health care system based in northern Virginia that includes hospitals, emergency and urgent care centers and other health-related organizations, established the role of the patient navigator to meet their needs.

Developing a Telephone Contact Center for Spanish-Speaking Health Plan Members

November 18, 2009 | Program Result Report

Through Hablamos Juntos, Molina saw an opportunity to pilot "TeleSalud," an in-house telephone contact center where Spanish-speaking members could access health care advice 24 hours a day.

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