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Patient Flow

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John F. Kennedy Medical Center

September 1, 2006 | Toolkit

John F. Kennedy Medical Center changed the triage and registration process to create a more fluid, non-linear design for patient care.

The Regional Medical Center at Memphis (The Med)

September 1, 2006 | Toolkit

Related websites Urgent Matters Web site The hospital implemented a discharge resource room (DRR) in order to free inpatient space for emergency department (ED) patients. Patients are moved to the ground floor DRR when they are ready to leave the ho ...

Primary Children's Medical Center

September 1, 2006 | Toolkit

In order to better coordinate patient care within the emergency department (ED), two patient care teams were created.

A No-Tech Solution for Reducing Hospital Bed Turnaround Time

June 4, 2008 | Story

Staff at University Hospital in San Antonio developed a simple communication system between housekeeping and nurses by using jars with color-coded slips of paper that allowed staff to easily track beds that were available or that needed cleaning.

Reducing Turnaround Time for Fast Track Emergency Department (ED) Patients

June 4, 2008 | Story

To improve the efficiency and decrease the waiting time in the ED, Grady Health System implemented a "Fast Track" service to allow patients with acute but non-life-threatening conditions to be treated more quickly and then released.

Improving Emergency Department (ED) Flow With a Care Management Unit (CMU)

June 4, 2008 | Story

In the first year, 1,200 patients were treated in the CMU. Of those patients, 85 percent went home following treatment and only 15 percent were admitted.

Improve ED Flow With “Quick Hits” Meetings

February 27, 2013

Avera Marshall Regional Medical Center implemented a series of meetings known as ”quick hits” to solicit ideas and input into how to solve some of its most pressing ED problems. Avera reduced its ED decision-to-admit time by 12 minutes per patient.

Urgent Matters Program Toolkit

March 3, 2010 | Toolkit/Story

Proven Solutions to ED Crowding.

Does Decreased Access to Emergency Departments Affect Patient Outcomes?

February 23, 2012 | Journal Article

By measuring increased driving time to the nearest emergency department (ED), this study examines ED access and adverse patient outcomes or changes in patient health profiles. Using acute myocardial infarction (AMI) patients, the study looks at whet ...

Following the Leader

February 1, 2011 | Report

Urgent Matters Learning Network II final report shares case studies, results, success and lessons learned.

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