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Patient Overcrowding

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Ambulance Diversion, ER Crowding, and How It Affects You

July 7, 2011 | Human Capital Blog Post

To make matters worse, overloaded ERs are more common than they used to be – at least in part because some hospitals are closing down their emergency departments. Another recent study we published in JAMA (covered in the New York Times on May 18, 20 ...

Urgent Matters

February 25, 2011 | Program Result

Urgent Matters was a national program of the Robert Wood Johnson Foundation (RWJF) that aimed to relieve emergency department overcrowding, improve patient care and increase patient satisfaction.

Stony Brook ED Consult Tracking Form

February 4, 2011 | Toolkit

Stony Brook University Medical Center developed and implemented a standardized process with tracking and accountability for emergency department (ED) consult requests.

Charted Door-to-Bed Process Flow Chart

February 4, 2011 | Toolkit

St. Francis Hospital in Indianapolis improved door to bed, length of stay and patient satisfaction by reducing delays in ED triage and registration.

Following the Leader

February 1, 2011 | Report

Urgent Matters Learning Network II final report shares case studies, results, success and lessons learned.

Policy Forum Webcast: Improving Patient Flow & Reducing Emergency Department (ED) Crowding

June 3, 2010 | Video

Webcast of ED Policy Forum Highlighting Success of Initiative to Develop Performance Measurement & Improve Operations.

Standardized Performance Measurement and Reporting in Emergency Departments (EDs)

April 1, 2010 | Issue Brief

RWJF Urgent Matters Initiative shows progress in developing standardized performance measurement and reporting in EDs.

Urgent Matters Program Toolkit

March 3, 2010 | Toolkit/Story

Proven Solutions to ED Crowding.

Improving Patient Flow and Reducing Emergency Department (ED) Crowding

February 1, 2010 | Issue Brief

Issue brief from RWJF-supported Urgent Matters Learning Network signals a promising future.

Improving Self-Care and Reducing ED Visits Through a Health Ministry Program

August 11, 2009 | Story

Within the first quarter of 2008, a majority of the 475 patients receiving services at the Good Samaritan Health Center and through Delta Regional’s Medication Assistance Program were referred by members of the Health Ministry Network.

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