Following the Leader
February 1, 2011 | Report
Urgent Matters Learning Network II final report shares case studies, results, success and lessons learned.
Patient Overcrowding
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Charted Door-to-Bed Process Flow Chart
February 4, 2011 | Toolkit
St. Francis Hospital in Indianapolis improved door to bed, length of stay and patient satisfaction by reducing delays in ED triage and registration.
Urgent Matters Program Toolkit
March 3, 2010 | Toolkit/Story
Proven Solutions to ED Crowding.
Gwinnett Medical Center
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site The hospital created protocols for patients with common complaints so that tests could be started for these patients while they were waiting to see a physician. This strategy uses previously wasted time in th ...
Stony Brook University Hosptial
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site Under the Full Capacity Protocol, when the emergency department (ED) is no longer able to evaluate and treat patients in a timely fashion due to lack of space, patients awaiting admission are transferred to a ...
Reducing ED Crowding Through "Straight Back Triage"
June 4, 2008 | Story
Staff at William Beaumont Hospital introduced a new triage system to quickly pre-screen and categorize patients before sending them to one of three treatment areas to be more fully triaged.
Reducing Emergency Department Crowding Through the Full Capacity Protocol
June 4, 2008 | Story
Initiation of the Full Capacity Protocol has led to a substantial increase in patient safety and satisfaction.
Improving Self-Care and Reducing ED Visits Through a Health Ministry Program
August 11, 2009 | Story
Within the first quarter of 2008, a majority of the 475 patients receiving services at the Good Samaritan Health Center and through Delta Regional’s Medication Assistance Program were referred by members of the Health Ministry Network.
University of Colorado Hospital
September 1, 2006 | Toolkit
Patients are given a medical screening exam when they arrive at the emergency department (ED) and assigned a level of urgency based on their symptoms.
Mayo Clinic - Rochester, MN
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site The hospital implemented a multi-pronged approach for reducing the left without being seen (LWBS) rate and overall patient throughput. The hospital identified the causes of LWBS with a patient survey and then ...