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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
  • Content Type: Story
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Post-Visit Patient Contact Improves Patient Satisfaction

April 8, 2013 | Story

Contacting patients the day after an ED visit has helped Edward Hospital & Health Services consistently achieve 95 – 99 percent Press Ganey satisfaction scores, reduce the risk of negative outcomes following discharge, and collect patient data.

Identifying Barriers to Patient Engagement

March 22, 2013 | Story

Facilitating shared decision-making between patients and physicians is harder than it sounds, but RWJF Scholar urges health care community not to abandon the goal.

In the Media: Nurse Dreams Up New Mobile Application

September 27, 2012 | Story

Mobile technology isn’t just for directions or restaurant recommendations; it’s for health care too. Nurses are taking full advantage of the new tech tools—and their patients are benefiting as a result.

Delaware Mom Helps Disabled Patients Manage Routine Health Exams

November 8, 2011 | Story

2011 Community Health Leader founds an organization that helps fearful patients avoid restraint and sedation during medical and dental visits and reduces health care costs.

It's Not Only Words that Influence Doctor-Patient Relationships

November 1, 2011 | Story

RWJF Clinical Scholars find nonverbal communication plays a role in medical judgments.

A Child's-Eye View of Nursing Comes into Focus

September 29, 2011 | Story

INQRI-funded study takes first-ever systematic look at hospitalized children's perceptions of the quality of their care.

What's Next Health: danah boyd

May 15, 2013 | Story/Video/Infographic

The What's Next Health series features leading thinkers and visionaries. danah boyd—social scientist and high priestess of Internet friendship—challenges our assumptions and discusses what this means for health.

Understanding Public Distrust of Health Care

January 31, 2008 | Story

For David T. Grande, MD, MPA, Robert Wood Johnson Foundation Health & Society Scholars provided a bridge to academia.

How Do you Assure Your Interpreters Skills?

February 1, 2008 | Story

Current Language Proficiency Testing Options

RWJF Home → Topics → Patient Satisfaction/Customer Service
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