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Patient Satisfaction/Customer Service

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Overcoming Language Barriers to Care

January 1, 2010 | Book

In this chapter, Irene Wielawski, a free-lance journalist and former investigative reporter looks at Hablamos Juntos, examining its conceptual bases, observing the program in action, and offering some thoughts—based in part on the evaluation of the program—on the challenges to language-access programs and possible ways of overcoming them.

Unexpected Returns

January 1, 1997 | Book

The findings and lessons from a large, multiyear research and demonstration project that investigated the care provided to critically ill hospitalized patients at the end of life are presented in this chapter of the RWJF Anthology.

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