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Patient Satisfaction/Customer Service

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How to Report Results of the CAHPS Clinician & Group Survey

September 1, 2010 | Report

Guide designed to advance and assist Aligning Forces for Quality (AF4Q) alliances in the growing movement to report Consumer Assessment of Healthcare Providers and System (CAHPS®) survey results to health care consumers.

ACA Implementation - Monitoring and Tracking Series: Minnesota

July 1, 2012 | Report

Site Visit Report

The State of Health Care Quality 2009

January 1, 2009 | Report

The National Committee for Quality Alliance (NCQA) produces The State of Health Care Quality report annually to provide observations of performance trends over time, track variations in care and provide recommendations for future quality improvement.

Fractures in the System

January 1, 2009 | Report

The Consumer Experience with Chronic Illness.

"No One Asked Me"

January 1, 2009 | Report

This report presents accounts from a qualitative study funded by the Robert Wood Johnson Foundation (RWJF) that examined the personal experiences and financial impact of the 2006 Massachusetts health care reform act (Chapter 58 of the Acts of 2006) among low-income Latinos.

A Decade of Coverage Losses: Implications for the Affordable Care Act

February 1, 2012 | Report

This report analyzes coverage trends among children, parents and adults without dependent children as a guide to changes in coverage that could be expected in the coming years without ACA.

Transforming the Work Environment of Nurses

November 3, 2003 | Report

Patients were more satisfied with their care when they stayed in hospital units with adequate nurse staffing, good administrative support for nurses and good doctor-nurse relationships, a study in Medical Care reports. Their nurses also reported less burnout.

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