Leveraging Existing Patient Survey Efforts
November 1, 2012 | Toolkit
This decision guide offers a detailed discussion of the issues and choices stakeholders typically will face when using the leveraged approach.
Patient Satisfaction/Customer Service
You are now viewing 1 - 10 of 14 results
Sort results by:
Engaging Patients in Improving Ambulatory Care
March 6, 2013 | Toolkit
This toolkit features videos and and other resources from three AF4Q alliances to introduce the concept of partnering with patients and families in primary care.
Edward Hospital
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site In order to conduct individual patient follow-ups, a call back clerk phones discharged patients to inquire about the status of their medical conditions and their satisfaction with their providers. This inform ...
Gwinnett Medical Center
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site The hospital created protocols for patients with common complaints so that tests could be started for these patients while they were waiting to see a physician. This strategy uses previously wasted time in th ...
Condition H Staff Validation Tool
June 4, 2008 | Toolkit
Staff developed Condition Help, a rapid response team that family members, visitors and patients may call if they feel like they need immediate assistance and are not getting appropriate attention.
UPMC Shadyside Patient Menu
June 1, 2007 | Toolkit
The University of Pittsburgh Medical Center expanded its menu, allowing patients to choose foods freely. Staff spent 18 months developing and testing the new menu to ensure patients would be offered nutritious, satisfying meals.
Assessing Translation
April 1, 2009 | Toolkit
The More Than Words Toolkit Series clarifies the translation process and provides a roadmap to help health care organizations improve the quality of their translated materials in order to get better results.
Translation Quality Assessment Tool for Health Education Materials
April 1, 2009 | Toolkit
The More Than Words Toolkit Series clarifies the translation process and provides a roadmap to help health care organizations improve the quality of their translated materials in order to get better results.
Developing the Translation Brief
April 1, 2009 | Toolkit
The More Than Words Toolkit Series clarifies the translation process and provides a roadmap to help health care organizations improve the quality of their translated materials in order to get better results.
Creating a Translation Brief for Informed Consent Forms
April 1, 2009 | Toolkit
The More Than Words Toolkit Series clarifies the translation process and provides a roadmap to help health care organizations improve the quality of their translated materials in order to get better results.