Chronic Illness and Patient Satisfaction
December 1, 2012 | Journal Article
Providers who treat patients with chronic conditions can achieve high patient satisfaction.
Patient Satisfaction/Customer Service
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Leverage Existing Efforts or Use a Centralized Approach?
July 1, 2010 | Issue Brief
This report details comprehensive information on the many choices Aligning Forces for Quality (AF4Q) communities have when determining how best to display information.
Good for Health, Good for Business
April 1, 2010 | Issue Brief
Brief outline of the clinical and business cases for collecting and publicly reporting data on patients' experience in the ambulatory care setting. Additionally, offers implementation examples and available tools for leveraging patient experience data to improve the quality of care.
How to Report Results of the CAHPS Clinician & Group Survey
September 1, 2010 | Report
Guide designed to advance and assist Aligning Forces for Quality (AF4Q) alliances in the growing movement to report Consumer Assessment of Healthcare Providers and System (CAHPS®) survey results to health care consumers.
Gosnold on Cape Cod: Increasing Retention and Completion Rates in Inpatient Treatment
April 28, 2010 | Program Result Report
Gosnold on Cape Cod is the largest provider of addiction and mental health services on Cape Cod, with five inpatient and eight outpatient clinics located across Cape Cod and southeastern Massachusetts.
Asian Counseling and Referral Service: Reducing Wait Time from First Contact to Treatment
April 28, 2010 | Program Result Report
The Seattle-based Asian Counseling and Referral Service agency promotes social justice and the well-being and empowerment of Asian Pacific American individuals, families and communities in King County, Wash.
Urgent Matters
February 25, 2011 | Program Result Report
Urgent Matters was a national program of the Robert Wood Johnson Foundation (RWJF) that aimed to relieve emergency department overcrowding, improve patient care and increase patient satisfaction.
The State of Health Care Quality 2009
January 1, 2009 | Report
The National Committee for Quality Alliance (NCQA) produces The State of Health Care Quality report annually to provide observations of performance trends over time, track variations in care and provide recommendations for future quality improvement.
Self-Care May Reduce Use of Health Services and Increase Patient Satisfaction
March 1, 2002 | Program Result Report
Healthwise, a Boise, Idaho, private non-profit educational organization, conducted a multi-faceted public education campaign focusing on patient self-care intervention in a four-county Idaho area.
Inpatient Care Intensity and Patients' Ratings of Their Hospital Experiences
January 1, 2009 | Journal Article
The intensity of hospital care provided to chronically ill Medicare patients varies greatly among regions, independent of illness. This study examined the associations among hospital care intensity, the technical quality of hospital care, and patients' ratings of their hospital experiences.