Chronic Illness and Patient Satisfaction
December 1, 2012 | Journal Article
Providers who treat patients with chronic conditions can achieve high patient satisfaction.
Patient Satisfaction/Customer Service
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Leverage Existing Efforts or Use a Centralized Approach?
July 1, 2010 | Issue Brief
This report details comprehensive information on the many choices Aligning Forces for Quality (AF4Q) communities have when determining how best to display information.
Good for Health, Good for Business
April 1, 2010 | Issue Brief
Brief outline of the clinical and business cases for collecting and publicly reporting data on patients' experience in the ambulatory care setting. Additionally, offers implementation examples and available tools for leveraging patient experience data to improve the quality of care.
How to Report Results of the CAHPS Clinician & Group Survey
September 1, 2010 | Report
Guide designed to advance and assist Aligning Forces for Quality (AF4Q) alliances in the growing movement to report Consumer Assessment of Healthcare Providers and System (CAHPS®) survey results to health care consumers.
Giving Consumers and Purchasers More Input on Performance Measures
May 23, 2011 | Program Result Report
The Consumer-Purchaser Disclosure Project is a coalition of more than 50 leading employer, consumer and labor organizations that seeks to give consumers and health care purchasers a greater voice in deliberations over performance measures.
The State of Health Care Quality 2009
January 1, 2009 | Report
The National Committee for Quality Alliance (NCQA) produces The State of Health Care Quality report annually to provide observations of performance trends over time, track variations in care and provide recommendations for future quality improvement.