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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
  • Race/Ethnicity: Black (incl. African American)
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  • Disparities in quality of care (5)
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Disparities in Provider Elicitation of Parents' Developmental Concerns for US Children

November 1, 2011 | Journal Article

Latino and African-American children face disproportionate risk factors for developmental disorders this article presents new evidence that health care providers are less likely to engage African-American and Latino parents about concerns for their children's development.

Focus on Quality

February 1, 2009 | Issue Brief

To explore the question of what constitutes quality in a health care encounter from the patient perspective, Mathematica Policy Research conducted focus groups with African Americans, Latinos, Asian Indians, and whites.

Combining Explicit and Implicit Measures of Racial Discrimination in Health Research

November 17, 2009 | Journal Article

To improve measurement of discrimination for health research, this article sought to address the concern that explicit self-reports of racial discrimination may not capture unconscious cognition.

Analyzing How Different Patient Groups Respond to Questions About Their Health Care

January 24, 2012 | Story

Rodriguez investigated the degree of differential item functioning on the Clinician & Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey.

Empowering Black Patients to Take a More Active Role in Their Health Care

February 18, 2010 | Program Result Report

The University of Pittsburgh School of Medicine tested whether using hand-held computers to answer questions about their health status and the reason for their current visit empowered African-American patients to take a more active role in their health care.

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