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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
  • Race/Ethnicity: Latino or Hispanic
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Hablamos Juntos: Improving Patient-Provider Communication for Latinos

National Program

To improve access to quality health care for Latinos with limited English proficiency through the use of cost-effective interpretation and translation services.

Disparities in Provider Elicitation of Parents' Developmental Concerns for US Children

November 1, 2011 | Journal Article

Latino and African-American children face disproportionate risk factors for developmental disorders this article presents new evidence that health care providers are less likely to engage African-American and Latino parents about concerns for their children's development.

Focus on Quality

February 1, 2009 | Issue Brief

To explore the question of what constitutes quality in a health care encounter from the patient perspective, Mathematica Policy Research conducted focus groups with African Americans, Latinos, Asian Indians, and whites.

"No One Asked Me"

January 1, 2009 | Report

This report presents accounts from a qualitative study funded by the Robert Wood Johnson Foundation (RWJF) that examined the personal experiences and financial impact of the 2006 Massachusetts health care reform act (Chapter 58 of the Acts of 2006) among low-income Latinos.

Perceived Discrimination and Self-Reported Quality of Care Among Latinos in the United States

November 1, 2009 | Journal Article

In this article, the authors investigate the relationship between perceived discrimination (in general and as it relates to physicians and medical personnel), and self-reported quality of health care among Latinos.

The Role of Spirituality Healing with Perceptions of the Medical Encounter Among Latinos

November 1, 2009 | Journal Article

In this article, the authors examine the association between spirituality healing of Latinos and their attitudes of self-reported perceptions about the medical encounter.

Effects of Health Insurance on Perceived Quality of Care Among Latinos in the United States

November 1, 2009 | Journal Article

If you are Latino and have health insurance, you are 1.5 times more likely to have good health care than a Latino without health insurance. Researchers found that more than three in four Latinos with health insurance said they had excellent/good health care compared to only one in two Latinos without health insurance.

The Impact of Interpreters on Parents' Experiences with Ambulatory Care for Their Children

February 1, 2006 | Journal Article

The current investigation focused on individuals seeking health care who had limited English proficiency (LEP). The study sample of 26,671 respondents was taken from the Consumer Assessment of Health Plans Survey (CAHPS). Surveys were completed via ...

Improving Patient Provider Communication for Latinos at Temple University Hospital and Temple University School of Medicine

November 1, 2011 | Journal Article

The report profiles a program at Temple University that aimed to increase the availability of highly trained medical translators. Temple University was one of 10 sites across the country awarded grants under the RWJF initiative Hablamos Juntos.

Analyzing How Different Patient Groups Respond to Questions About Their Health Care

January 24, 2012 | Story

Rodriguez investigated the degree of differential item functioning on the Clinician & Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey.

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