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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
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If You Have Pneumonia, Which Emergency Department will Give the Best Care?

May 17, 2012 | Program Result Report

Researchers at Emory University Department of Emergency Medicine analyzed data from two Atlanta emergency departments to ascertain barriers to achieving standard metrics of performance for treatment of patients with pneumonia.

Gwinnett Medical Center

September 1, 2006 | Toolkit

Related websites Urgent Matters Web site The hospital created protocols for patients with common complaints so that tests could be started for these patients while they were waiting to see a physician. This strategy uses previously wasted time in th ...

Fresh Ideas: Improving the Health of Immigrant and Refugee Communities

June 27, 2011 | Program Result Report

Fresh Ideas was a targeted solicitation for proposals that aimed to give immigrants and refugees the tools and support they need to improve and maintain their own health.

Reducing Turnaround Time for Fast Track Emergency Department (ED) Patients

June 4, 2008 | Story

To improve the efficiency and decrease the waiting time in the ED, Grady Health System implemented a "Fast Track" service to allow patients with acute but non-life-threatening conditions to be treated more quickly and then released.

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