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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
  • Maine (ME) NE
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  • Performance standards and measurement (3)
  • Patient education (2)
  • Provider incentives (1)
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  • Patient-centered care/family-centered care (1)
  • Patient-provider collaboration (1)
  • Medical treatment facilities (1)
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    • Program Result Report (2)
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Acadia Hospital: Reducing Wait Time from First Request to Treatment

April 28, 2010 | Program Result Report

From September 2003 to June 2006, Acadia Hospital participated in the RWJF Paths to Recovery national program.

Engaging Patients in Improving Ambulatory Care

March 6, 2013 | Toolkit

This toolkit features videos and and other resources from three AF4Q alliances to introduce the concept of partnering with patients and families in primary care.

Studying Maine's Pathways to Excellence Program

May 20, 2011 | Program Result Report

Researchers at the University of Southern Maine studied the state's Pathways to Excellence system of reporting on health care quality. Practices that filed reports had higher scores on six indicators of health care quality than those that did not.

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