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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
  • Michigan (MI) ENC
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A Field Experiment on the Impact of Physician-Level Performance Data on Consumers' Choice of Physician

November 1, 2012 | Journal Article

The use of a publicly available online report of physician-level data on the choice of primary care provider (PCP) among new members to the HealthPlus of Michigan health plan was assessed in this study.

Telephone Interpretation Services Can Serve Hospitals Well

April 6, 2011 | Program Result Report

As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."

It's Not Only Words that Influence Doctor-Patient Relationships

November 1, 2011 | Story

RWJF Clinical Scholars find nonverbal communication plays a role in medical judgments.

Speaking Together: National Language Services Network

April 18, 2011 | Program Result Report

Ten hospitals throughout the country joined a collaborative learning network, developed strategies to improve the quality and accessibility of their language services, and tested them using five standardized performance improvement measures.

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