Engaging Patients in Improving Ambulatory Care
March 6, 2013 | Toolkit
This toolkit features videos and and other resources from three AF4Q alliances to introduce the concept of partnering with patients and families in primary care.
Patient Satisfaction/Customer Service
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Self-Care May Reduce Use of Health Services and Increase Patient Satisfaction
March 1, 2002 | Program Result
Healthwise, a Boise, Idaho, private non-profit educational organization, conducted a multi-faceted public education campaign focusing on patient self-care intervention in a four-county Idaho area.
Does Process Improvement in Substance Abuse Treatment Agencies Change Client Outcomes?
January 12, 2012 | Program Result
Researchers at the Oregon Health & Science University (OHSU) studied the use of state data to assess changes in Medicaid costs and criminal justice system involvement among patients treated in five substance abuse agencies that used process improvement.