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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
  • New Jersey (NJ) NJ
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  • Patient education (2)
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Examining Effectiveness of Medical Interpreters in Emergency Departments for Spanish-Speaking Patients With Limited English Proficiency

March 1, 2011 | Journal Article

The language barrier can prevent Spanish-speaking patients from adhering to treatments and follow-up plans after visiting the ED. During ED visits, this trial provided Spanish-speaking patients, with limited English proficiency, the services of professionally trained medical interpreters.

Risk Profiles and Treatment Patterns Among Men Diagnosed as Having Prostate Cancer and a Prostate-Specific Antigen Level Below 4.0 ng/m

July 26, 2010 | Journal Article

Lowering the biopsy threshold for prostate cancer from a PSA of 4.0 to 2.5 would increase the risk of overdiagnosis and overtreatment, according to this first large-scale study of current treatment patterns in the U.S. population.

Survey Finds N.J. HMO Patients More Satisfied with Physical, Versus Behavioral, Health Care

September 1, 2006 | Program Result Report

The New Jersey Department of Health and Senior Services surveyed patients who belong to New Jersey health maintenance organizations and use behavioral health services, to assess the use and quality of those services.

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