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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
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Improving Patient Provider Communication for Latinos at Temple University Hospital and Temple University School of Medicine

November 1, 2011 | Journal Article

The report profiles a program at Temple University that aimed to increase the availability of highly trained medical translators. Temple University was one of 10 sites across the country awarded grants under the RWJF initiative Hablamos Juntos.

Trying Out a New Model of Caring for People with Dementia

April 11, 2012 | Program Result Report

The Alzheimer's Association and the National Chronic Care Consortium partnered to develop and demonstrate a model of integrated health care and supportive services for people with Alzheimer's disease and dementia.

Condition H Staff Validation Tool

June 4, 2008 | Toolkit

Staff developed Condition Help, a rapid response team that family members, visitors and patients may call if they feel like they need immediate assistance and are not getting appropriate attention.

UPMC Shadyside Patient Menu

June 1, 2007 | Toolkit

The University of Pittsburgh Medical Center expanded its menu, allowing patients to choose foods freely. Staff spent 18 months developing and testing the new menu to ensure patients would be offered nutritious, satisfying meals.

Temple University Health System in Philadelphia Improves Language Services for Spanish-Speaking Patients Through RWJF's Hablamos Juntos Program

October 16, 2007 | Program Result Report

Temple University Health System in Philadelphia developed and promoted language services for Spanish-speaking patients in all of the system's hospitals and recruited, trained and credentialed six health care interpreters.

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