Increasing Satisfaction by Providing Headphones and Ear Plugs to Patients
June 4, 2008 | Story
Staff began offering patients headphones and/or ear plugs during their admission in order to minimize the noise disturbance on the unit.
Patient Satisfaction/Customer Service
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Testing a New Model of Health Care Interpreter
November 18, 2009 | Program Result Report
Inova, a not-for-profit health care system based in northern Virginia that includes hospitals, emergency and urgent care centers and other health-related organizations, established the role of the patient navigator to meet their needs.
Hablamos Juntos: Improving Patient Provider Communication for Latinos
October 16, 2007 | Program Result Report
Hablamos Juntos: Improving Patient-Provider Communication for Latinos was the first national effort to help health care organizations meet the challenge of providing language services and signage.