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Patient Satisfaction/Customer Service

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Fresh Ideas: Improving the Health of Immigrant and Refugee Communities

June 13, 2013 | Program Result Report

Fresh Ideas was a targeted solicitation for proposals that aimed to give immigrants and refugees the tools and support they need to improve and maintain their own health.

Patient Experience of Care: Inventory of Improvement Resources

June 13, 2013 | Issue Brief

This inventory lists a variety of free resources that are available to support health care organizations in determining what they need to do to improve patient experience and how to implement those improvements.

Achieving the Potential of Health Care Performance Measures

May 21, 2013 | Report

In this issue paper, the authors give an overview of performance measurement in U.S. health care, and then make seven policy recommendations aimed at improving the performance measurement enterprise.

What's Next Health: danah boyd

May 15, 2013 | Story/Video/Infographic

The What's Next Health series features leading thinkers and visionaries. danah boyd—social scientist and high priestess of Internet friendship—challenges our assumptions and discusses what this means for health.

Post-Visit Patient Contact Improves Patient Satisfaction

April 8, 2013 | Story

Contacting patients the day after an ED visit has helped Edward Hospital & Health Services consistently achieve 95 – 99 percent Press Ganey satisfaction scores, reduce the risk of negative outcomes following discharge, and collect patient data.

The Interdisciplinary Nursing Quality Research Initiative

April 1, 2013 | Journal Article

Highlights from the Interdisciplinary Nursing Quality Research Initiative (INQRI) program detail nursing’s contribution to improving the quality of health care delivered.

Linkages between Nursing and the Quality of Patient Care

April 1, 2013 | Journal Article

An expansive body of literature reflects the state of the science—and the increased importance of INQRI’s goal to measure and enhance nursing’s contribution to the quality of patient care.

Measuring Nurses' Impact on Health Care Quality

April 1, 2013 | Journal Article

Four Interdisciplinary Nursing Quality Research Initiative (INQRI) teams summarize their work to close the gaps in measuring quality of nursing care.

Facilitators and Challenges to Conducting Interdisciplinary Research

April 1, 2013 | Journal Article

Interdisciplinary research teams create synergies to solve problems and improve health care.

Methodology Issues in Implementation Science

April 1, 2013 | Journal Article

Four case studies on recommendations to advance implementation science.

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