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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
  • Program: Coverage
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ACA Implementation - Monitoring and Tracking Series: Minnesota

July 1, 2012 | Report

Site Visit Report

Reducing Payment for Imaging in Referring Doctor's Facility Does Not Reduce Utilization

August 31, 1998 | Program Result Report

From 1994 to 1996, researcher teams at the University of Virginia and the Primary Care Outcomes Research Institute (PCORI) at the New England Medical Center conducted two distinct but parallel studies.

How Satisfied are Physicians and Patients When Medical Groups Control Access to Care?

April 1, 1997 | Program Result Report

The University of California, Los Angeles, School of Medicine examined how the structure and intensity of utilization management in physician groups with capitated contracts affect primary care physician and patient satisfaction.

Project Creates "Help-the-Helper" Educational Materials on Medicare Choices

April 1, 2006 | Program Result Report

Medicare serves a particularly vulnerable subgroup of Americans. Many have physical and/or cognitive disorders others do not read English well.

Elder Health Program in Baltimore Achieves Better Outcomes for Low-Income Elderly Through a Capitated System

January 1, 2003 | Program Result Report

The Johns Hopkins University, Bloomberg School of Public Health studied Elder Health, a for-profit managed-care provider in Baltimore, Md., that serves individuals eligible for both Medicare and Medicaid (i.e., dually eligible).

Simplifying Medicare Managed Care Offerings Proves to be Tall Order

August 1, 2002 | Program Result Report

The National Academy of Sciences - Institute of Medicine (IOM) developed recommendations on how to ensure that Medicare beneficiaries have adequate information and protections when they consider enrolling in managed care plans.

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