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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
  • Program: Enterprise Level
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  • Financial barriers to care (3)
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Relax: Stress Reduction Program Curtails Use of Health Care Services, Increases Compliance and Satisfaction

October 19, 2005 | Program Result Report

The Stress Reduction Clinic at the University of Massachusetts Medical Center worked to develop a formal grant proposal for a study of the economic and clinical impacts of a meditation and relaxation program called Mindfulness-Based Stress Reduction.

State of Today's Health Care

June 1, 2003 | Program Result Report

New York-based survey research firm Harris Interactive (formerly known as Louis Harris & Associates) and FACCT, a nonprofit consumer health research organization based in Portland, Ore., fielded and analyzed two nationwide surveys in 2000 – one of consumers and the other of physicians.

Patient Engagement

February 14, 2013 | Issue Brief

People actively involved in their health and health care tend to have better outcomes—and, some evidence suggests, lower costs. As a result, many public and private health care organizations are employing strategies to better engage patients.

Study Shows Physician Gatekeeping May Help Lower Costs, But Questions Remain about Physician and Patient Satisfaction

August 1, 2003 | Program Result Report

In 1995-1997, David Blumenthal, M.D., Ph.D., and researchers at Massachusetts General Hospital, Boston, evaluated the impact of a major component of managed care - the use of a primary care physician as a gatekeeper to authorize all health services of HMO members.

Nurse Practitioners Can Expand Roles in Collaborative Care Units

January 1, 2001 | Program Result Report

In the University Hospitals of Cleveland's Collaborative Care Unit, nurse practitioners manage the delivery of care and clinical decision-making. This project examined the impact of the collaborative care model on costs and quality of care at the hospital using a randomized controlled trial over a two-year period.

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