Robert Wood Johnson Foundation

Menu
  • About RWJF
  • Our Work
  • Research & Publications
View All:
  • Grants
  • Topics
  • Blogs

Patient Satisfaction/Customer Service

You are now viewing 1 - 10 of 26 results

Sort results by:
  • Relevance
  • Alphabetical Order
  • Publication Date

Refine Your Results

  • Topic: Patient satisfaction/customer service
  • Program: Vulnerable Populations
By Topic
  • Access and barriers to care (15)
  • Substance abuse treatment (15)
  • Alcohol abuse/alcoholism (15)
  • Drugs (illegal and Rx) (15)
  • Hospital admissions (14)
  • Benchmarks and best practices (14)
  • Performance standards and measurement (14)
  • Patient education (5)
  • Cultural, gender, racial, religious and ethnic barriers (4)
  • Language and health illiteracy barriers (4)
  • Long-term care (4)
  • Workforce issues (4)
  • Communicating with patients (4)
  • Cultural competence (4)
  • At-Risk/vulnerable people (4)
By Content
  • Content Type
    • Program Result Report (21)
    • Journal Article (2)
    • Story (1)
    • Grantee (1)
    • National Program (1)
    • Video (1)
  • Program Area
    • Quality/Equality (3)
    • Coverage (1)
By Demographics
  • Age
    • Seniors (65+) (3)
    • Children (6-10 years) (2)
  • Gender
    • Women and girls (1)
    • Men and boys (1)
  • Race/Ethnicity
    • Asian/Pacific Islander (1)
  • Location
    • Local or community-based (6)
    • Urban (3)
    • National (3)
  • States and Territories
    • Washington (WA) P (4)
    • Connecticut (CT) NE (2)
    • Massachusetts (MA) NE (2)
    • California (CA) P (1)
    • Florida (FL) SA (1)
    • Georgia (GA) SA (1)
    • Maryland (MD) SA (1)
    • Maine (ME) NE (1)
    • Oregon (OR) P (1)
    • Nebraska (NE) WNC (1)
    • New York (NY) MA (1)
    • Ohio (OH) ENC (1)
    • South Carolina (SC) SA (1)
    • Wisconsin (WI) ENC (1)

Satisfaction with Dementia Care

April 1, 2012 | Journal Article

This study examined caregiver-rated satisfaction for dementia patients in Veterans Affairs Medical Centers (VAMCs) from 2007 to 2009.

Paths to Recovery: Changing the Process of Care for Substance Abuse Programs

National Program

To strengthen the addiction treatment system's ability to successfully use process improvement techniques toward increasing patients' access to and retention in addiction treatment programs.

Solving One Problem at a Time

April 29, 2010 | Program Result Report

When administrators and staff at substance abuse treatment agencies discover problems in their internal processes, they want to fix them "Now!"

Leadership Challenges

April 28, 2010 | Program Result Report

Although these strategies emphasized incremental, small-scale changes, they brought about systemwide transformations that addressed big problems that keep the CEO awake at night.

Axis I Center of Barnwell: Reducing No-Shows

April 28, 2010 | Program Result Report

Axis I opened in 1973 when the South Carolina legislature mandated that the 24,000 residents of rural Barnwell County be provided with alcohol and other drug treatment services.

Jackie Nitschke Center: Increasing Retention in Treatment

April 28, 2010 | Program Result Report

The Jackie Nitschke Center, located on a quiet side street in Green Bay, Wis., has a history of helping people with substance abuse problems.

Gosnold on Cape Cod: Increasing Retention and Completion Rates in Inpatient Treatment

April 28, 2010 | Program Result Report

Gosnold on Cape Cod is the largest provider of addiction and mental health services on Cape Cod, with five inpatient and eight outpatient clinics located across Cape Cod and southeastern Massachusetts.

Acadia Hospital: Reducing Wait Time from First Request to Treatment

April 28, 2010 | Program Result Report

From September 2003 to June 2006, Acadia Hospital participated in the RWJF Paths to Recovery national program.

Asian Counseling and Referral Service: Reducing Wait Time from First Contact to Treatment

April 28, 2010 | Program Result Report

The Seattle-based Asian Counseling and Referral Service agency promotes social justice and the well-being and empowerment of Asian Pacific American individuals, families and communities in King County, Wash.

Daybreak: Reducing Drug Treatment No-Shows

April 28, 2010 | Program Result Report

Daybreak was founded in 1980 by a group of citizens concerned about youth substance abuse in Spokane, Wash.

  • 1
  • 2
  • 3
  • Next
RWJF Home → Topics → Patient Satisfaction/Customer Service
  • Facebook
  • Twitter
  • YouTube
  • Email
  • RSS

Our mission: to improve the health and health care of all Americans.

  • About RWJF
    • Our Mission
    • Program Areas
    • From Our President
    • Leadership & Staff
    • Annual Reports
    • Newsroom
    • Job Opportunities
    • Office Location
    • Our Policies
  • Our Work
    • Health Policy
    • Prevention
    • Cost and Value
    • Leadership
    • All Topics
  • Program Areas
    • Childhood Obesity
    • Coverage
    • Human Capital
    • Pioneer
    • Public Health
    • Quality/Equality
    • Vulnerable Populations
  • Research & Publications
    • Find RWJF Research
    • Assessing Our Impact
    • How We Work
    • Data Center
    • RWJF DataHub
  • Grants
    • What We Fund
    • Calls for Proposals
    • Grantee Resources
    • FAQs
  • Blogs
    • Human Capital
    • New Public Health
    • Pioneering Ideas
  • My RWJF
    • Subscription Management
    • My Profile
  • Contact RWJF
  • Privacy Policy
  • Terms and Conditions

© 2001–2013 Robert Wood Johnson Foundation. All Rights Reserved.