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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
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RAND Develops Web-Based Tool to Help Patients Assess Quality of Care, Obtain Additional Services

May 1, 2007 | Program Result

From 2004 to 2005, staff at the RAND Corporation developed a framework for a Web-based tool to help patients understand the quality of health care they are receiving and provide them with information to obtain additional health care services.

Researcher Physicians Modify Health Insurance "Game" to Let Uninsured Workers in Pueblo, Colo., Select Benefits in an Affordable Plan

July 1, 2007 | Program Result

Mark Earnest, Ph.D., M.D., and a team of physicians created a health insurance simulation in which consumers participate in the creation of an imaginary insurance plan with a fixed budget and a limited menu of options.

Memphis Medical Center (the MED) Improves Language Services for Spanish-Speaking Patients Through RWJF's Hablamos Juntos Program

October 15, 2007 | Program Result

From 2002 to 2006, the Regional Medical Center at Memphis, known as the MED, in Memphis, Tenn., improved and expanded language services for Spanish-speaking patients throughout the organization.

Temple University Health System in Philadelphia Improves Language Services for Spanish-Speaking Patients Through RWJF's Hablamos Juntos Program

October 16, 2007 | Program Result

Temple University Health System in Philadelphia developed and promoted language services for Spanish-speaking patients in all of the system's hospitals and recruited, trained and credentialed six health care interpreters.

Utah Conference Focuses on Improving Health Care Through Better Communication Efforts

October 1, 2007 | Program Result

On September 25-27, 2006, the Center for Information Therapy sponsored its fifth annual conference, entitled Catalysts for Innovation, in Park City, Utah.

Hablamos Juntos: Improving Patient Provider Communication for Latinos

October 16, 2007 | Program Result

Hablamos Juntos: Improving Patient-Provider Communication for Latinos was the first national effort to help health care organizations meet the challenge of providing language services and signage.

Improving Staff Satisfaction and Patient Care by Creating an Electronic Change-of-Shift Report

June 4, 2008 | Story

Staff created a simple, electronic reporting system using Excel that nurses update with pertinent patient and treatment information at any time during their shift.

Reducing Turnaround Time for Fast Track Emergency Department (ED) Patients

June 4, 2008 | Story

To improve the efficiency and decrease the waiting time in the ED, Grady Health System implemented a "Fast Track" service to allow patients with acute but non-life-threatening conditions to be treated more quickly and then released.

Green Houses Offer Elders an Alternative

June 24, 2008 | Video/Story

Many frail elders seek an alternative to the typical institutional-style nursing home. With more Green Houses taking root across the United States, that alternative is getting closer to home.

In Hospitals or Hospices, Pain is the Dying Patient's Frequent Companion

January 1, 1998 | Program Result

Researchers at Harvard University School of Public Health, Boston, conducted a survey to explore to what extent the results of the SUPPORT project could be generalized.

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