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Patient Satisfaction/Customer Service

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Reducing Payment for Imaging in Referring Doctor's Facility Does Not Reduce Utilization

August 1, 1998 | Program Result Report

From 1994 to 1996, researcher teams at the University of Virginia and the Primary Care Outcomes Research Institute (PCORI) at the New England Medical Center conducted two distinct but parallel studies.

Unexpected Returns

January 1, 1997 | Book

The findings and lessons from a large, multiyear research and demonstration project that investigated the care provided to critically ill hospitalized patients at the end of life are presented in this chapter of the RWJF Anthology.

How Satisfied are Physicians and Patients When Medical Groups Control Access to Care?

April 1, 1997 | Program Result Report

The University of California, Los Angeles, School of Medicine examined how the structure and intensity of utilization management in physician groups with capitated contracts affect primary care physician and patient satisfaction.

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