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Patient Satisfaction/Customer Service

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  • Topic: Patient satisfaction/customer service
  • Topic: Cultural, gender, racial, religious and ethnic barriers
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Experts Recommend Web-Based Information Network to Improve Health Care of Refugees and Immigrants

April 1, 2007 | Program Result

The Center for Public Service Communications held two meetings to discuss ways to improve access to culturally and linguistically appropriate health care information among refugee and immigrant communities.

A Field Experiment on the Impact of Physician-Level Performance Data on Consumers' Choice of Physician

November 1, 2012 | Journal Article

The use of a publicly available online report of physician-level data on the choice of primary care provider (PCP) among new members to the HealthPlus of Michigan health plan was assessed in this study.

Disparities in Provider Elicitation of Parents' Developmental Concerns for US Children

November 1, 2011 | Journal Article

Latino and African-American children face disproportionate risk factors for developmental disorders this article presents new evidence that health care providers are less likely to engage African-American and Latino parents about concerns for their children's development.

Analyzing How Different Patient Groups Respond to Questions About Their Health Care

January 24, 2012 | Story

Rodriguez investigated the degree of differential item functioning on the Clinician & Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey.

Advancing Measurement of Equity and Patient-Centered Care to Improve Health Care Quality

January 12, 2012 | Program Result

Advancing Measurement of Equity and Patient-Centered Care to Improve Health Care Quality was a targeted solicitation for proposals to expand understanding of how to make health care both more patient-centered and more equitable.

Using Standardized Encounters to Understand Reported Racial/Ethnic Disparities in Patient Experiences with Care

April 1, 2011 | Journal Article

This research suggests that differences in CAHPS survey results by race or ethnicity are more likely to reflect actual experiences than differences in use of the survey instrument.

Fresh Ideas: Improving the Health of Immigrant and Refugee Communities

June 27, 2011 | Program Result

Fresh Ideas was a targeted solicitation for proposals that aimed to give immigrants and refugees the tools and support they need to improve and maintain their own health.

Focus on Quality

February 1, 2009 | Issue Brief

To explore the question of what constitutes quality in a health care encounter from the patient perspective, Mathematica Policy Research conducted focus groups with African Americans, Latinos, Asian Indians, and whites.

Telephone Interpretation Services Can Serve Hospitals Well

April 6, 2011 | Program Result

As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."

Hablamos Juntos: Improving Patient-Provider Communication for Latinos

National Program

To improve access to quality health care for Latinos with limited English proficiency through the use of cost-effective interpretation and translation services.

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