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June 13, 2013 | Issue Brief
This inventory lists a variety of free resources that are available to support health care organizations in determining what they need to do to improve patient experience and how to implement those improvements.
May 21, 2013 | Report
In this issue paper, the authors give an overview of performance measurement in U.S. health care, and then make seven policy recommendations aimed at improving the performance measurement enterprise.
December 1, 2012 | Journal Article
Providers who treat patients with chronic conditions can achieve high patient satisfaction.
May 23, 2011 | Program Result Report
The Consumer-Purchaser Disclosure Project is a coalition of more than 50 leading employer, consumer and labor organizations that seeks to give consumers and health care purchasers a greater voice in deliberations over performance measures.
September 28, 2011 | Program Result Report
The High-Value Health Care Project, an initiative of the Quality Alliance Steering Committee, promoted a comprehensive, uniform national approach to measuring the performance of the health care system, to foster transparency and improve quality.
July 1, 2010 | Issue Brief
This report details comprehensive information on the many choices Aligning Forces for Quality (AF4Q) communities have when determining how best to display information.
November 1, 2009 | Journal Article
Two trustees of hospitals that have experience with Transforming Care at the Bedside (TCAB), a nurse-led, quality improvement initiative, cite efficiency, lower staff turnover, and staff and patient satisfaction as reasons why TCAB makes sense from a hospital's business point of view.
April 1, 2010 | Issue Brief
Brief outline of the clinical and business cases for collecting and publicly reporting data on patients' experience in the ambulatory care setting. Additionally, offers implementation examples and available tools for leveraging patient experience data to improve the quality of care.
May 1, 2005 | Program Result Report
Kaiser Permanente's Institute for Health Policy held a conference to discuss how measures of clinical quality could be reorganized to improve quality of care by aligning the needs of health care purchasers with health care providers and insurers.
June 1, 2003 | Program Result Report
New York-based survey research firm Harris Interactive (formerly known as Louis Harris & Associates) and FACCT, a nonprofit consumer health research organization based in Portland, Ore., fielded and analyzed two nationwide surveys in 2000 – one of consumers and the other of physicians.