Online Professionalism Investigations by State Medical Boards
January 15, 2013 | Journal Article
With the widespread adoption of online networking and social media, doctors are expected to uphold high standards of online professionalism.
Patient Satisfaction/Customer Service
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Advancing Measurement of Equity and Patient-Centered Care to Improve Health Care Quality
January 12, 2012 | Program Result Report
Advancing Measurement of Equity and Patient-Centered Care to Improve Health Care Quality was a targeted solicitation for proposals to expand understanding of how to make health care both more patient-centered and more equitable.
Patient Perceptions of Mistakes in Ambulatory Care
September 13, 2010 | Journal Article
Patients with higher levels of educational attainment, chronic back pain and reports of poor physical health are more likely to perceive mistakes in their ambulatory care. Patient perceptions of mistakes often lead them to seek different physicians.
Connoisseurs of Care?
December 1, 2006 | Journal Article
Though patients are often asked to evaluate the performance of their physicians, positive bias and poor response rates may limit the usefulness of these evaluations. Unannounced standardized patients are actors who are trained to portray patients in ...
Study Says Redesign of Patient-Provider Relationship Needed for Improved Primary Care
August 16, 2004 | Program Result Report
The University of California, San Francisco, School of Medicine studied innovations in primary care that have the potential to reshape primary care delivery and the physician-patient relationship.
Whether by Snail Mail or E-Mail, Doctors Rate the Same
January 1, 2005 | Program Result Report
The Foundation for Accountability conducted a series of surveys to evaluate the feasibility of using Internet-based surveys of consumers to develop quality ratings of physicians, hospitals, health plans and other health care providers.
State of Today's Health Care
June 1, 2003 | Program Result Report
New York-based survey research firm Harris Interactive (formerly known as Louis Harris & Associates) and FACCT, a nonprofit consumer health research organization based in Portland, Ore., fielded and analyzed two nationwide surveys in 2000 – one of consumers and the other of physicians.
A Field Experiment on the Impact of Physician-Level Performance Data on Consumers' Choice of Physician
November 1, 2012 | Journal Article
The use of a publicly available online report of physician-level data on the choice of primary care provider (PCP) among new members to the HealthPlus of Michigan health plan was assessed in this study.
How Do You Know What Aunt Martha Looks Like?
October 1, 2011 | Journal Article
Non-verbal clues provide different but important information for doctors and patients during routine checkups.
Family and Friend Participation in Primary Care Visits of Patients with Diabetes or Heart Failure
January 1, 2011 | Journal Article
A study of family and friend participation in physician visits of adults with chronic diseases found that both patients and physicians report positively on companions' presence, though most physicians perceive barriers to increasing companion participation.