Engaging Patients in Improving Ambulatory Care
March 6, 2013 | Toolkit
This toolkit features videos and and other resources from three AF4Q alliances to introduce the concept of partnering with patients and families in primary care.
Patient Satisfaction/Customer Service
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A Field Experiment on the Impact of Physician-Level Performance Data on Consumers' Choice of Physician
November 1, 2012 | Journal Article
The use of a publicly available online report of physician-level data on the choice of primary care provider (PCP) among new members to the HealthPlus of Michigan health plan was assessed in this study.
Telephone Interpretation Services Can Serve Hospitals Well
April 6, 2011 | Program Result Report
As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."
Fresh Ideas: Improving the Health of Immigrant and Refugee Communities
June 13, 2013 | Program Result Report
Fresh Ideas was a targeted solicitation for proposals that aimed to give immigrants and refugees the tools and support they need to improve and maintain their own health.
Speaking Together: National Language Services Network
National Program
This program, the first of its kind to integrate quality improvement techniques with hospital-based language services.
Hablamos Juntos: Improving Patient-Provider Communication for Latinos
National Program
To improve access to quality health care for Latinos with limited English proficiency through the use of cost-effective interpretation and translation services.
Direct-to-Consumer Prescription Drug Ads Create Problems, Providers Say
August 16, 2004 | Program Result Report
From 2000 to 2001, researchers at Boston University School of Public Health examined how the growth of direct-to-consumer advertising of prescription drugs affects the patient-provider relationship.
Self-Care May Reduce Use of Health Services and Increase Patient Satisfaction
March 1, 2002 | Program Result Report
Healthwise, a Boise, Idaho, private non-profit educational organization, conducted a multi-faceted public education campaign focusing on patient self-care intervention in a four-county Idaho area.
Patient Engagement
February 14, 2013 | Issue Brief
People actively involved in their health and health care tend to have better outcomes—and, some evidence suggests, lower costs. As a result, many public and private health care organizations are employing strategies to better engage patients.
If You Have Pneumonia, Which Emergency Department will Give the Best Care?
May 17, 2012 | Program Result Report
Researchers at Emory University Department of Emergency Medicine analyzed data from two Atlanta emergency departments to ascertain barriers to achieving standard metrics of performance for treatment of patients with pneumonia.