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June 4, 2008 | Story
Staff developed a dedicated position, the Call Back Clerk, and a user-friendly database to conduct individual patient follow-up calls after discharge from the ED.
May 1, 1999 | Program Result Report
From 1995 to 1998, researchers from the Economic Policy Institute assessed the impact of labor-management cooperation and new employment and human resource practices on hospital performance, processes and outcomes.
November 1, 1996 | Program Result Report
The Boston University School of Management identified the issues that need to be examined in order to determine what organizational characteristics and policies are necessary for the provision of cost-efficient care by physicians.