Quality/Equality Glossary
April 24, 2013 | Toolkit
This glossary explores commonly used health care quality improvement terminology.
Quality of Care
Americans receive only about half of the recommended care they should receive. Adopting quality improvement strategies, reducing racial and ethnic disparities in care, and changing how care is delivered at the local level can improve the care all Americans receive.
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Leveraging Existing Patient Survey Efforts
November 1, 2012 | Toolkit
This decision guide offers a detailed discussion of the issues and choices stakeholders typically will face when using the leveraged approach.
Finding Your Voice as a Consumer Leader
January 1, 2011 | Toolkit
Tools and strategies consumers participating in Alliance leadership can use to make a difference in their roles.
How to Use Reports of Physician and Hospital Performance
January 1, 2011 | Toolkit
Care About Your Care was a month-long effort, convened by the Robert Wood Johnson Foundation, to raise awareness about how individuals could play a more active role in their own health care. Why was such an initiative necessary? Because in the Unite ...
Alliance Stakeholder Perspectives
October 1, 2010 | Toolkit
Summary of stakeholder perspectives, including consumer viewpoints, health insurance plans, providers and employers in each of the Aligning Forces for Quality (AF4Q) focus areas.
Sample Site for Reporting Health Care Quality Data
January 1, 2010 | Toolkit
An interactive display of "sample" language and display for performance measurement sites, based on consumer focus groups funded by RWJF.
PREPARE for Pandemic Influenza
January 1, 2008 | Toolkit
This toolkit was developed with the input of health departments from across the country, including those who participated in the 2006-2007 PREPARE [Promoting Emergency Preparedness and Readiness] for Pandemic Influenza (PI) Quality Improvement learning collaborative.
A Guide to Building Consumer Orientation Materials
July 1, 2012 | Toolkit
This framework was designed to assist Aligning Forces for Quality (AF4Q) Alliances in building an onboarding toolkit for new consumers. Onboarding is a process used to orient new volunteers or staff to an organization. It typically includes a set of ...
Creating a Consumer Advisory Council
June 16, 2011 | Toolkit
This fact sheet outlines a set of best practices to help guide creation of any form of a Consumer Advisory Council.
Email Templates
June 16, 2011 | Toolkit
This set of email templates can assist Alliances in engaging prospective and current consumer representatives in all aspects of AF4Q, moving them from awareness, to understanding, to buy-in and finally, to activation.