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1. HealthGrades. “In-Hospital Deaths From Medical Errors At 195,000 Per Year, HealthGrades Study Finds.” July 27, 2004.
   www.healthgrades.com/PressRoom/index.cfm?fuseaction=PressReleases.
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2. Harvard School of Public Health. “Crisis of Confidence.” Harvard Public Health Review Fall 2004.
   www.hsph.harvard.edu/ccpe/programs/hphr_trust.pdf.
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3. Center for Survey Research, State University of New York–Stony Brook. “Health Pulse of America.” August 3, 2003.
   ws.cc.stonybrook.edu/surveys/HPAAug03.htm.
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4. Health Care News. “Widespread Pessimism: Large Majority Thinks Health Care System Will Get Worse.” Rochester: HarrisInteractive, October 27, 2003.
   www.harrisinteractive.com/news/newsletters/healthnews/HI_HealthCareNews2003Vol3_Iss16.pdf.
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5. Smith C, Cowan C, et al. “Health Spending Growth Slows in 2003.” Health Affairs, 24(1): 185–194, January/February 2004.
   content.healthaffairs.org/cgi/content/abstract/24/1/185.
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6. Woolhandler S, Campbell T, et al. “Costs of Health Care Administration in the United States and Canada.” New England Journal of Medicine, 349(8): 768–775, August 21, 2003.
   content.nejm.org/cgi/content/abstract/349/8/768.
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7. Donald Berwick, M.D., president, Institute for Healthcare Improvement. Keynote presentation to Medical Group Management Association, San Francisco, October 6, 2004.
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8. Ibid.
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9. Ibid.
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10. McGlynn E, Asch S, et al. “The Quality of Healthcare Delivered to Adults in the United States.” New England Journal of Medicine, 348(26): 2235–2245, June 26, 2003.
    content.nejm.org/cgi/content/abstract/348/26/2635.
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11. Berwick.
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12. Berwick.
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13. Berwick.
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14. Susan Delbanco, CEO, The Leapfrog Group. Presentation to National Program Meeting, the Robert Wood Johnson Foundation, Princeton, November 2, 2004.
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15. ABC News/Washington Post poll, released October 20, 2003.
    www.nationaljournal.com/members/polltrack/2003/issues/03healthcare.htm#2.
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16. Marilyn Werber Serafini, citing polling by William McInturff, Public Opinion Strategies, in “Health Care—Feeling Better?” National Journal, May 29, 2004.
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17. Center for Survey Research.
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18. “My Day” newspaper column, July 13, 1939.
    personalweb.smcvt.edu/smahady/erquotes.htm.
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19. Institute for Healthcare Improvement. “Sample Results.” Cambridge: Institute for Healthcare Improvement.
    www.ihi.org/IHI/Programs/IMPACTNetwork/IMPACTNetwork.htm.
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20. Olds D, Robinson J, et al. “Evidence of Program Effects.” Nurse Family Partnership.
    www.nccfc.org/research_publications.cfm#Evidence.
    And “Effects of Home Visits by Paraprofessionals and by Nurses: Age 4 Follow-Up Results of a Randomized Trial.” Pediatrics, 114(6): 1560–1568, December 2004.
    pediatrics.aappublications.org/cgi/content/abstract/114/6/1560.
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21. Center to Advance Palliative Care. “Palliative Care Becoming New Standard in Patient Care.” CAPC News Release, June 16, 2004.
    http://www.capc.org/news-and-events/enews/.
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22. Center to Advance Palliative Care. “Quick Facts on Palliative Care.”
    www.capc.org/.
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23. Center to Advance Palliative Care. “Palliative Care Programs Rapidly Growing in Nation’s Hospitals.” CAPC News Release, January 2, 2003.
    http://www.capc.org/news-and-events/enews/.
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24. Institute for Healthcare Improvement. “Innovation Series 2004 Transforming Care at the Bedside.” Cambridge: Institute for Healthcare Improvement, 2004.
    www.ihi.org/IHI/Products/WhitePapers/TransformingCareattheBedsideWhitePaper.htm.
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25. Dennis Molloy, patient, in “An Introduction to Pursuing Perfection.”
    www.modern.nhs.uk/pursuingperfection/12988/Intro_toP2_v5.pdf.
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