Effective Date: May 9, 2012
Phone (877) 843-RWJF (7953)
Fax: 609-627-6401, Attention RWJF Web Privacy
Email: Contact Us.
If you are not satisfied with our response you can contact TRUSTe here.
Information Collection and Use
Unless otherwise disclosed, the Foundation is the sole owner of information collected on the Sites. The Foundation may collect information from our users at several different points on the Sites.
In order to use some parts of the Sites, a user must first complete the registration form. During registration a user may give contact information (such as name, email and postal address). Unless otherwise stated, new registrants will be signed up to receive Advances® the Foundation's monthly newsletter. Registrants may change this election by visiting the Email Services tab of their profile. We use this information to contact the user about services on our Sites for which he or she has expressed interest. For example, we respond to inquiries about grantee resources, funding opportunities, and Foundation publications.
If only requesting publications from the Sites, we request the same basic information, as the registration process, from the user as on our order form. A user must provide contact/shipping information (such as name, email, and shipping address). This information is used to fill customer's orders. If we have trouble processing an order, the information is used to contact the user.
Unless otherwise stated, it is optional to provide information about your interests to better facilitate your interaction with the Sites.
Generally, we use information for the purpose of which it was originally collected. For instance, we use information for fulfilling orders for documents and publications, responding to requests for information, career inquiries, and fulfilling the services of the Foundation.
We store information that we collect through log files, interest boxes, and/or third parties to create a profile of some of our users. A profile is stored information that we keep on individual users. Consequently, this collected information is tied to the users' personally identifiable information to provide services and improve the content of the Sites for the user. This profile is used to tailor a user's visit to our Sites and to direct pertinent communications to them.
We may share your profile with others, such as RWJF National Program Offices, grantees, co-funders and consultants. We would do so because RWJF aims to ensure that diverse points of view are represented in our work. We believe diverse perspectives and experiences can deepen our understanding of differences in health outcomes and health care delivery. Varied perspectives also can strengthen our capacity to develop effective solutions.
For our visitors who are alumni of the RWJF Human Capital programs, the background information you voluntarily share (other than race and ethnicity) will be available to others in the Alumni Network through your community profile.
A cookie is a piece of data stored on the user's computer tied to information about the user.
We use session based cookies for session navigation purposes. By setting a cookie on our Sites, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our Sites. The only drawback to this is that the user may not have complete access to all sections of the Sites.
Like most standard Web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the Sites, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Third Party Cookies
Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
Communications from the Sites
Special Offers and Updates
We send all new registrants a welcoming email to verify password and username. Established registered users will occasionally receive information they have asked to receive like products, services and/or alerts. Out of respect for the privacy of our users we present the option not to receive these types of communications. Please see the Choice and Opt-out section below.
If a user wishes to subscribe to our newsletters, we ask for contact information such as name and email address. It is subsequently possible to cancel a subscription should you wish. Please see the Choice and Opt-out sections.
On rare occasions it is necessary to send out a service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
We DO NOT share individually identifiable personal information about our users with third parties, except as needed to fulfill requested services using intermediaries or agents, without users’ express consent. Though we make every effort to preserve user privacy, we may disclose personal information when we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our Sites.
Aggregate Information (non-personally identifiable)
We may share aggregated demographic information. This is not linked to any personally identifiable information.
Third Party Intermediaries
We may use an outside shipping company to ship orders or other third parties that handle your personal information acting solely on our behalf. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
In the event we go through a business transition, such as a merger, being acquired by another entity, or divest a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via email or prominent notice on our Web site prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
In general, our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our Sites at the point where we ask for information. For example, our order/registration form has an 'opt-out' mechanism so users who order a product from us, but don't want any secondary material, can keep their email address off of our lists. In addition, users with an RWJF profile who no longer wish to receive our newsletter or secondary communications may opt-out of receiving these communications by visiting the Email Services tab of their RWJF profile and select the Unsubscribe option.
We may request information from users via surveys. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used for purposes of monitoring or improving the use and satisfaction of this site or our services. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.
If a user elects to use a referral service for informing a friend about our Sites, we ask them for the friend's name and email address. We will automatically send the friend a one-time email inviting them to visit the Site in question. We do not store this information except as needed to process the requested referral function.
The Sites takes commercially reasonable measures to protect our users' information. All of our users' information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Furthermore, employees are kept up-to-date on our security and privacy practices. The servers that store personally identifiable information are in a secure environment.
In order for the Sites to properly fulfill their obligations to users it is sometimes necessary for us to supplement the information we receive with information from third party sources.
Correcting/Updating/Deleting/Deactivating Personal Information
As a general matter, the Sites will enable users to make changes if a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our services, you can update or delete your profile by signing into http://myrwjf.org and selecting the Profile link. To change your RWJF community profile settings, login into your profile in the RWJF community at http://community.rwjf.org and edit your 'Profile and Privacy' settings.
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email and/or by posting a notice on our Web site.
Phone (877) 843-RWJF (7953)
Fax: 609-627-6401, Attention RWJF Web Privacy
U.S. Postal Address:
Robert Wood Johnson Foundation
Attention: Web Privacy Route 1 and College Road East
Princeton, NJ 08543-2316
Website URL http://www.rwjf.org